Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	1153	February 12, 2024
About the Support category Support	1	9923	June 21, 2015
Inconsistencies between folder view and library display (ref#659TOR) Support	12	73	May 3, 2024
Issue searching Japanese words on desktop with English and Chinese languages (ref#QDX5AC) Support	0	12	May 3, 2024
S22 Ultra App Stuck on Logo Image (ref#I3VQT6) Support	0	18	May 3, 2024
Volume Leveling Not Properly Applied to Non-Library Version of Library Album (for example, Roon Radio) [Ticket In] Support	29	375	May 3, 2024
Nucleus Dropped Off My LAN Nucleus Support	28	219	May 3, 2024
Roon Remote Greyed-Out Artwork and/or Hanging on Albums/Artist, Pages [Fix Released, Verifying] Support	174	4985	May 3, 2024
Issue with Denon Receivers and HEOS Speakers After Latest Software Update (ref#631HFY) Support	3	49	May 3, 2024
Issue with Roon application startup (ref#N46N3U) Support	1	30	May 2, 2024
Issues with Roon remote connectivity and functionality after update (ref#PPHQW3) Support	0	28	May 2, 2024
Roon not working after latest update 5/2/24 Support	2	34	May 2, 2024
Issue with Playing Songs on Galaxy S23 via Roon ARC using Mobile Data (ref#LXLYQK) Support	0	20	May 2, 2024
Roon Build 1400+ : Issues with Airplay Connection to Certain Endpoints [Ticket In, Fix Forthcoming] Support	124	1309	May 2, 2024
ARC not working EVEN AT HOME Support	1	38	May 2, 2024
Issue with Starting Roon on Windows (ref#PEG1RX) Support	45	342	May 2, 2024
No audio when transferring between zones in Roon app (ref#THSAJ5) Support	1	34	May 2, 2024
Unable to Connect to Roon Server (ref#BJ6IWY) Support	2	49	May 2, 2024
Playback interrupted on live radio with "track failed to load" message on every station despite strong internet, server reboot not resolving issue (build 1401) (ref#UIEKKR) Support	12	97	May 2, 2024
RoonServer idle CPU usage spikes every 30 seconds Support	2	80	May 2, 2024
Roon Unable to Detect Fat White Family Album "Forgiveness Is Yours" on TIDAL (ref#0DDO5C) Support	1	27	May 2, 2024
Unable to Register Qobuz Account in Roon (ref#T2OM6W) Support	0	25	May 2, 2024
Endless rescanning loop and music playback interrupted in Roon update (ref#4FE35E) Support	1	40	May 2, 2024
Issue with NordVPN causing Roon server connectivity problem and TIDAL refresh loop (ref#DX89XD) Support	3	72	May 2, 2024
Roon ARC on iPhone 15 not working after build 1353 Support	93	1464	May 2, 2024
Roon Does Not Work on Mac Studio Support	5	104	May 2, 2024
Roon Arc not working on Astell&Kern SP3000 (ref#LEFXNR) Support	36	331	May 2, 2024
Roon Nucleus loses connection to audio device and stops playing Nucleus Support	8	111	May 2, 2024
Volume is changing Nucleus Support	2	59	May 2, 2024
"Unexpected Errors When Starting Radio on Songs and Limiting to Library Issue" [Roon Ticket In] Support	33	296	May 2, 2024